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I cannot speak highly enough of Hot Springs. I delayed writing a review for 2 years to see how the customer service was, and Billy has been EXCEPTIONAL. She calls you back right away, you can text her any photos or videos you have, and she is a wealth of knowledge. Shell do anything to trouble shoot with you before making a service call. The techs are also super helpful, you dont need to be home, they let you know when theyre coming, sending any photos of whats going on, and fix it at a very reasonable rate...plus, they uphold their warranties. I previously purchased a Master Spa, and even getting a call or email back would take a week, the service call could be an additional 2-3 weeks, and even though Im a mile from their store, their house calls cost more than a call and service from Hot Springs. Most sales people cater to you and rush the process along, Bob at Hot Springs couldnt have been more helpful and patient, also communicating over email (which was my preferred communication). The spa itself is SO much better than the Master Spas, this is proof that you get what you pay for. It may be a little more upfront, but the service on the back end will have you save long run. The water is so easy to maintain. They also have technology to keep mice out (which is an issue in cold climates). I cannot recommend Hot Springs enough!